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- Due to excess demand during dates close to holidays or events, shipping companies take longer than usual. Please keep this in mind before purchasing.
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- Los envíos nacionales e internacionales, se realizan 2-3 días hábiles luego de la confirmación de su compra a través de la empresa Correos de Chile. Los tiempos de entrega dependen del destino final: nacionales 5 días hábiles aproximadamente; internacionales 30-40 días hábiles aproximadamente.
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- Si Correos de Chile no cubre o entrega en tu dirección, por favor escríbenos antes de comprar para ver opciones de envío. Empresas de courier alternativas para envíos en Chile: Starken y Chilexpress.
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- Delivery time could increase due to force majeure reasons beyond our control and for which we cannot be held responsible. For example: strikes, restrictive exceptional states, office closures due to bad weather, earthquakes, tsunamis, pandemics, etc.
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- It is the customer's responsibility to send a valid address that ensures receipt of the order at the delivery time. Delays caused by: the absence of the customer at the time of delivery, incorrect registration information, the customer's refusal to accept the shipment and change of address are not the responsibility of Limonna SpA or the shipping or transportation company. Any of these cases are the responsibility of the customer, who must pay for the reshipment.
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- It is the customer's responsibility to be attentive to the delivery of their purchase to the corresponding address (home or office pickup). If it is returned to our warehouses, because the client is not there to receive the shipment or did not pick it up in the case of pickup at the office, the latter must assume the expense of paying again for the delivery service. If you want to cancel your purchase, you will only be refunded the value of the products and not the shipping costs. Returns or cancellations of products prepared to order (personalized) are not accepted.
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- Si quieres comprar desde fuera de Chile y tu país no está en nuestra lista, escríbenos para conversar.
- Compras internacionales: NO podemos enviar tu compra como regalo. Debemos declarar su contenido y valor real para que pueda ser revisado por la aduana Chilena antes de salir del país.
- International purchases: Product and shipping values DO NOT include entry fees or taxes of the destination country. Please check with your country's customs for information before purchasing. We do not refund money if you decide not to pay the tax associated with your purchase at the time of delivery.
- Las anteriores condiciones aplican para pedidos nacionales e internacionales.