Returns and exchanges

 

• • Due to hygiene measures and given the nature and purpose of our products (equivalent to beauty, hygiene and personal use products for humans) We do not accept returns or exchanges, nor do we make refunds.. We want you to have a happy experience, so if you are dissatisfied in any way, contact us to find a solution together. You can read more about the right of withdrawal here.

• • If you receive a product in error, with faults or defects, you must request free replacement of the product within 3 months after the date of purchase, provided that the product has not deteriorated due to an event attributable to the consumer (Art. 21, Law 19,496). The product must be unused, with tags, in perfect condition and must have the original packaging. If such items are not returned in good condition, you must pay their value, which will be previously informed to you. You must also send it to our offices in La Ligua (sorry, we cannot collect it from your home).

• • It is considered a failure or defect: a) When the materials, parts, pieces, elements, components that constitute or integrate the products do not correspond to the labeling specifications; b) When any product, due to deficiencies in manufacturing, processing, materials, parts, elements, substances, ingredients, structure, quality or sanitary conditions, if applicable, is not entirely suitable for the use or consumption for which it is intended or to which the supplier had indicated in its advertising; c) When the object of the contract has defects or hidden defects that make the use to which it is usually intended impossible. For these purposes, a single good will be considered to be one that has been sold as a whole, even if it is made up of different units, parts or pieces or modules, regardless of whether or not these may provide a utility independently of each other. Without prejudice to this, in the case of replacement, this may be carried out with respect to a unit, part, piece, as long as it is for another equal to the one being returned.

• • La sustitución de un producto dañado se encuentra sujeta a la disponibilidad de stock.
  • Las anteriores condiciones aplican para pedidos minoristas y mayoristas.