{"id":22764,"date":"2024-05-19T12:08:48","date_gmt":"2024-05-19T16:08:48","guid":{"rendered":"https:\/\/limonna.cl\/?page_id=22764"},"modified":"2026-03-30T19:55:34","modified_gmt":"2026-03-30T22:55:34","slug":"devoluciones-y-cambios","status":"publish","type":"page","link":"https:\/\/limonna.cl\/en\/devoluciones-y-cambios\/","title":{"rendered":"Returns and exchanges"},"content":{"rendered":"<div data-elementor-type=\"wp-page\" data-elementor-id=\"22764\" class=\"elementor elementor-22764\">\n\t\t\t\t<div class=\"elementor-element elementor-element-6b4b29a e-flex e-con-boxed e-con e-parent\" data-id=\"6b4b29a\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-2156ffa4 elementor-widget elementor-widget-text-editor\" data-id=\"2156ffa4\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<ul>\n<li style=\"list-style-type: none;\">\n<ul><\/ul>\n<\/li>\n<li>Por medidas de higiene y dada la naturaleza y fin de nuestros productos (equivalente a productos de belleza, higiene y uso personal en humanos) <span class=\"ek-underline\" style=\"text-decoration: underline;\"><strong>We do not accept returns or exchanges, nor do we make refunds.<\/strong><\/span>. We want you to have a happy experience, so if you are dissatisfied in any way,\u00a0<a class=\"ek-link\" href=\"https:\/\/limonna.cl\/en\/contact\/\" target=\"_blank\" rel=\"noreferrer noopener\" aria-label=\"cont\u00e1ctanos (opens in a new tab)\">contact us<\/a>\u00a0to find a solution together. You can read more about the right of withdrawal <a class=\"ek-link\" href=\"https:\/\/www.sernac.cl\/portal\/604\/w3-propertyvalue-8062.html?fbclid=IwAR1ehSuhXOjnznSS3-YWW0xkR-GUsD7mE8iTFb2lRF2gf3W602o3FifS4RA\">here<\/a>.<br \/><\/li>\n<li>If you receive a product in error, with faults or defects, you must request free replacement of the product within 3 months after the date of purchase, provided that the product has not deteriorated due to an event attributable to the consumer (Art. 21, Law 19,496). The product must be unused, with tags, in perfect condition and must have the original packaging. If such items are not returned in good condition, you must pay their value, which will be previously informed to you. You must also send it to our offices in La Ligua (sorry, we cannot collect it from your home).<br \/><\/li>\n<li>It is considered a failure or defect: a) When the materials, parts, pieces, elements, components that constitute or integrate the products do not correspond to the labeling specifications; b) When any product, due to deficiencies in manufacturing, processing, materials, parts, elements, substances, ingredients, structure, quality or sanitary conditions, if applicable, is not entirely suitable for the use or consumption for which it is intended or to which the supplier had indicated in its advertising; c) When the object of the contract has defects or hidden defects that make the use to which it is usually intended impossible. For these purposes, a single good will be considered to be one that has been sold as a whole, even if it is made up of different units, parts or pieces or modules, regardless of whether or not these may provide a utility independently of each other. Without prejudice to this, in the case of replacement, this may be carried out with respect to a unit, part, piece, as long as it is for another equal to the one being returned.<br \/><br \/><\/li>\n<li>La sustituci\u00f3n de un producto da\u00f1ado se encuentra sujeta a la disponibilidad de stock.<br \/><br \/><\/li>\n<li>International purchases: We DO NOT refund money if you decide not to pay the customs taxes associated with your purchase and the product is returned to our offices. Please inquire about this issue with your country's customs office before purchasing.<br \/><br \/><\/li>\n<li>Las anteriores condiciones aplican para pedidos nacionales e internacionales.<\/li>\n<\/ul>\n<p><\/p>\n<p><!-- \/wp:list --><!-- wp:paragraph --><\/p>\n<p><!-- \/wp:paragraph --><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-26bf9c0 e-flex e-con-boxed e-con e-parent\" data-id=\"26bf9c0\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-5fd2bc1 e-con-full e-flex e-con e-child\" data-id=\"5fd2bc1\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_editorskit_title_hidden":false,"_editorskit_reading_time":0,"_editorskit_is_block_options_detached":false,"_editorskit_block_options_position":"{}","_crdt_document":"","inline_featured_image":false,"iawp_total_views":22,"footnotes":""},"class_list":["post-22764","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.4 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Devoluciones y cambios | Limonna e-boutique<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/limonna.cl\/en\/devoluciones-y-cambios\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Devoluciones y cambios | Limonna e-boutique\" \/>\n<meta property=\"og:url\" content=\"https:\/\/limonna.cl\/en\/devoluciones-y-cambios\/\" \/>\n<meta property=\"og:site_name\" content=\"Limonna e-boutique\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/limonna.cl\" \/>\n<meta property=\"article:modified_time\" content=\"2026-03-30T22:55:34+00:00\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data1\" content=\"2 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\\\/\\\/limonna.cl\\\/devoluciones-y-cambios\\\/\",\"url\":\"https:\\\/\\\/limonna.cl\\\/devoluciones-y-cambios\\\/\",\"name\":\"Devoluciones y cambios | Limonna e-boutique\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/limonna.cl\\\/#website\"},\"datePublished\":\"2024-05-19T16:08:48+00:00\",\"dateModified\":\"2026-03-30T22:55:34+00:00\",\"breadcrumb\":{\"@id\":\"https:\\\/\\\/limonna.cl\\\/devoluciones-y-cambios\\\/#breadcrumb\"},\"inLanguage\":\"en-US\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\\\/\\\/limonna.cl\\\/devoluciones-y-cambios\\\/\"]}]},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\\\/\\\/limonna.cl\\\/devoluciones-y-cambios\\\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Portada\",\"item\":\"https:\\\/\\\/limonna.cl\\\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"Devoluciones y cambios\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\\\/\\\/limonna.cl\\\/#website\",\"url\":\"https:\\\/\\\/limonna.cl\\\/\",\"name\":\"Limonna | Plant based magic for pets\",\"description\":\"Plant - based magic for pets\",\"publisher\":{\"@id\":\"https:\\\/\\\/limonna.cl\\\/#organization\"},\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\\\/\\\/limonna.cl\\\/?s={search_term_string}\"},\"query-input\":{\"@type\":\"PropertyValueSpecification\",\"valueRequired\":true,\"valueName\":\"search_term_string\"}}],\"inLanguage\":\"en-US\"},{\"@type\":\"Organization\",\"@id\":\"https:\\\/\\\/limonna.cl\\\/#organization\",\"name\":\"Limonna\",\"url\":\"https:\\\/\\\/limonna.cl\\\/\",\"logo\":{\"@type\":\"ImageObject\",\"inLanguage\":\"en-US\",\"@id\":\"https:\\\/\\\/limonna.cl\\\/#\\\/schema\\\/logo\\\/image\\\/\",\"url\":\"https:\\\/\\\/limonna.cl\\\/wp-content\\\/uploads\\\/2023\\\/07\\\/logo-limonna-final-negro_Mesa-de-trabajo-1-copia-2.png\",\"contentUrl\":\"https:\\\/\\\/limonna.cl\\\/wp-content\\\/uploads\\\/2023\\\/07\\\/logo-limonna-final-negro_Mesa-de-trabajo-1-copia-2.png\",\"width\":3508,\"height\":2481,\"caption\":\"Limonna\"},\"image\":{\"@id\":\"https:\\\/\\\/limonna.cl\\\/#\\\/schema\\\/logo\\\/image\\\/\"},\"sameAs\":[\"https:\\\/\\\/www.facebook.com\\\/limonna.cl\",\"https:\\\/\\\/www.instagram.com\\\/limonna.cl\\\/\",\"https:\\\/\\\/www.linkedin.com\\\/company\\\/limonna\\\/\"]}]}<\/script>\n<!-- \/ Yoast SEO plugin. -->","yoast_head_json":{"title":"Devoluciones y cambios | Limonna e-boutique","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/limonna.cl\/en\/devoluciones-y-cambios\/","og_locale":"en_US","og_type":"article","og_title":"Devoluciones y cambios | Limonna e-boutique","og_url":"https:\/\/limonna.cl\/en\/devoluciones-y-cambios\/","og_site_name":"Limonna e-boutique","article_publisher":"https:\/\/www.facebook.com\/limonna.cl","article_modified_time":"2026-03-30T22:55:34+00:00","twitter_card":"summary_large_image","twitter_misc":{"Est. reading time":"2 minutes"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"WebPage","@id":"https:\/\/limonna.cl\/devoluciones-y-cambios\/","url":"https:\/\/limonna.cl\/devoluciones-y-cambios\/","name":"Devoluciones y cambios | Limonna e-boutique","isPartOf":{"@id":"https:\/\/limonna.cl\/#website"},"datePublished":"2024-05-19T16:08:48+00:00","dateModified":"2026-03-30T22:55:34+00:00","breadcrumb":{"@id":"https:\/\/limonna.cl\/devoluciones-y-cambios\/#breadcrumb"},"inLanguage":"en-US","potentialAction":[{"@type":"ReadAction","target":["https:\/\/limonna.cl\/devoluciones-y-cambios\/"]}]},{"@type":"BreadcrumbList","@id":"https:\/\/limonna.cl\/devoluciones-y-cambios\/#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"Portada","item":"https:\/\/limonna.cl\/"},{"@type":"ListItem","position":2,"name":"Devoluciones y cambios"}]},{"@type":"WebSite","@id":"https:\/\/limonna.cl\/#website","url":"https:\/\/limonna.cl\/","name":"Limonna | Plant based magic for pets","description":"Plant - based magic for pets","publisher":{"@id":"https:\/\/limonna.cl\/#organization"},"potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/limonna.cl\/?s={search_term_string}"},"query-input":{"@type":"PropertyValueSpecification","valueRequired":true,"valueName":"search_term_string"}}],"inLanguage":"en-US"},{"@type":"Organization","@id":"https:\/\/limonna.cl\/#organization","name":"Limonna","url":"https:\/\/limonna.cl\/","logo":{"@type":"ImageObject","inLanguage":"en-US","@id":"https:\/\/limonna.cl\/#\/schema\/logo\/image\/","url":"https:\/\/limonna.cl\/wp-content\/uploads\/2023\/07\/logo-limonna-final-negro_Mesa-de-trabajo-1-copia-2.png","contentUrl":"https:\/\/limonna.cl\/wp-content\/uploads\/2023\/07\/logo-limonna-final-negro_Mesa-de-trabajo-1-copia-2.png","width":3508,"height":2481,"caption":"Limonna"},"image":{"@id":"https:\/\/limonna.cl\/#\/schema\/logo\/image\/"},"sameAs":["https:\/\/www.facebook.com\/limonna.cl","https:\/\/www.instagram.com\/limonna.cl\/","https:\/\/www.linkedin.com\/company\/limonna\/"]}]}},"_links":{"self":[{"href":"https:\/\/limonna.cl\/en\/wp-json\/wp\/v2\/pages\/22764","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/limonna.cl\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/limonna.cl\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/limonna.cl\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/limonna.cl\/en\/wp-json\/wp\/v2\/comments?post=22764"}],"version-history":[{"count":28,"href":"https:\/\/limonna.cl\/en\/wp-json\/wp\/v2\/pages\/22764\/revisions"}],"predecessor-version":[{"id":26454,"href":"https:\/\/limonna.cl\/en\/wp-json\/wp\/v2\/pages\/22764\/revisions\/26454"}],"wp:attachment":[{"href":"https:\/\/limonna.cl\/en\/wp-json\/wp\/v2\/media?parent=22764"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}